So you have just purchased that new vehicle and the new car smell hasn’t worn off yet. Out of nowhere, the unexpected occurs as the engine light comes on, the vehicle stalls or the transmission doesn’t shift properly. How can his happen to your new vehicle? In reality, this happens all the time. Different statistics show that between 1% and 10% of all new vehicles may be lemons.
If your new car has a problem, schedule a service appointment with the dealer right away. Make sure that the service department is made aware of each and every problem that the vehicle is having. Explain the problems in as much detail as possible, and make sure that the dealer uses your words to describe the problem and not theirs. When meeting with the service advisor, be sure to ask about Technical Service Bulletins (TSB’s) on your vehicle. A Technical Service Bulletin is an acknowledgment by the manufacturer that there is a known problem with your vehicle. The manufacturer is required to prepare a TSB for a vehicle after a problem or defect has exhibited itself on a number of occasions.
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